Terms and Conditions
Introduction
Welcome to Dulwich House Clearance. These Terms and Conditions govern your use of our services. By engaging with us, you agree to comply with and be bound by the following terms.
Definitions
- Service Provider: Refers to Dulwich House Clearance.
- Client: The individual or entity requesting clearance services.
- Agreement: The contract formed between the Service Provider and the Client.
Services Provided
Dulwich House Clearance offers comprehensive house clearance services, including the removal, disposal, and recycling of unwanted items. Our services cover:
- Residential clearance
- Commercial clearance
- Estate clearance
- Specialist item removal
We ensure environmentally friendly disposal methods, adhering to all relevant regulations.
Booking and Payment
To book our services, clients must provide necessary details about the clearance project. A deposit may be required to confirm the booking. Payment can be made through various methods, including credit/debit cards and bank transfers.
- Deposits: A non-refundable deposit may be required.
- Final Payment: Due upon completion of services.
All payments must be made in full before the commencement of services unless otherwise agreed upon.
Cancellation and Rescheduling
Clients may cancel or reschedule services by providing written notice within the stipulated timeframe. Cancellation fees may apply based on the notice period provided.
- Cancellation: Must be made at least 48 hours in advance to avoid fees.
- Rescheduling: Subject to availability and may incur additional charges.
Responsibilities of Dulwich House Clearance
We are committed to providing high-quality clearance services. Our responsibilities include:
- Ensuring timely commencement and completion of services.
- Handling all items with care and professionalism.
- Adhering to health and safety regulations.
Customer Responsibilities
Clients are expected to:
- Provide accurate information regarding the items to be cleared.
- Ensure access to the property during the scheduled clearance.
- Secure any valuable or fragile items that require special handling.
Failure to comply may result in delays or additional charges.
Liability
Dulwich House Clearance is not liable for any damage or loss of items not previously reported. Clients are encouraged to provide an inventory list to mitigate such risks.
- Insurance: Basic liability coverage is included, but additional insurance can be arranged upon request.
- Limitations: We are not responsible for items not declared in the inventory list.
Privacy Policy
Your privacy is important to us. We collect and use personal information solely to provide and improve our services. We do not share your information with third parties without your consent, except where required by law.
- Data Collection: Information provided during booking and service delivery.
- Data Usage: To manage bookings, communicate with clients, and enhance service quality.
- Data Protection: Implementing security measures to protect your information.
Dispute Resolution
In the event of a dispute, both parties agree to seek resolution through amicable negotiations. If unresolved, disputes may be escalated to mediation or arbitration as per applicable laws.
Governing Law
These Terms and Conditions are governed by the laws of the jurisdiction in which Dulwich House Clearance operates. Any legal proceedings will be conducted within this legal framework.
Changes to Terms and Conditions
Dulwich House Clearance reserves the right to modify these Terms and Conditions at any time. Clients will be notified of significant changes, and continued use of our services constitutes acceptance of the updated terms.
Intellectual Property
All content provided by Dulwich House Clearance is protected by intellectual property laws. Unauthorized use or reproduction of our materials is prohibited.
Termination
We reserve the right to terminate services immediately in cases of non-compliance with these Terms and Conditions or if misuse of services is detected.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full effect.
Entire Agreement
These Terms and Conditions constitute the entire agreement between Dulwich House Clearance and the Client, superseding all prior agreements or understandings.